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Q&A
Q :
Is SMS services reliable? will it be secured as users have to make a payment before using the services?
A :
EXP SYSTEM company has been providing SMS services since 2019 under the brand name “SMS2PRO”. Our company is a software house, offering website and mobile application development services. Our company identity can be verified through credible websites, which can assure our credibility. Moreover, SMS2PRO services is currently used by many enterprises.
Q :
What is the cost of using SMS service?
A :
The service fee is based on the number of SMS purchased, which starts at only 0.18 baht per SMS credit, there will be no additional cost, such as setup fee or any additional fee.
Q :
Is the use of SMS services reliable? because there must be a payment before entering the service as well?If I'm not good at computers, can I use it?
A :
We have software that will allow you to use SMS Marketing services as easily as Hotmail or Outlook. Our system has 2 languages, Thai and English.
Q :
If there is a problem regarding the services, who can i talk to?
A :
SMS2PRO has after-sales service team that will be assisting you 24/7. Our average respond time is within 1 minute. If you have any problems or questions regarding using our services, you can contact us through this phone number (+66)21148318 or through Line ID:@SMS2PRO
Q :
How can we count SMS credit?
A :
Based on the international messaging protocol, 70 Thai characters are counted as one SMS credit while English characters are 160. In case the text message is contained both two languages ​, it will be counted as 70 characters per one SMS credit. However, our system automatically counts and show the number of SMS credit that will be used  for sending the text message so that you can check before sending it out. For example, the text message has 161 characters in English, the system will count your SMS credit as 2 credits and this number will be showed on your screen in real-time.
Q :
Can your system handle long messages?
A :
Our system can handle long messages. Thus, it will not waste the recipients reading messages multiple times. However, the maximum characters allowed per a single SMS are 536 characters.
Q :
If I want to send the same message to multiple phone numbers, how does the system work?
A :
We have a phonebook function which can save up to  100,000 phone numbers at a time in no more than 3 minutes. Thus, there is no need to enter a phone number one by one unless you want to.
Q :
Does SMS2PRO provide a receipt? Can service users withhold tax?
A :
Yes, SMS2PRO is able to provide a receipt and withholding tax documentAble. However, in order to issue a withholding tax certificate, the service user must  be a registered organisation. Withholding tax rates are determined by terms and conditions, at 3% currently. In case service users want to withhold tax, they need to send withholding tax certificate to us and then we will send a receipt to the service users  according to the procedure.
Q :
Can SMS2PRO users design the sender's name by themselves?
A :
Yes, SMS2PRO users can design their sender IDs as long as Sender IDs are in English character or in digital numbers. The maximum length of a sender name is 11 characters. Customers can request an unlimited number of sender names, applicable to all packages.
Q :
Can I send messages to other countries besides Thailand and which mobile networks can I send to?
A :
Ours SMS can be sent to any mobile networks in Thailand. However, SMS2PRO is currently providing SMS services only within Thailand.
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EXP SYSTEM CO., LTD. 143/666 Floor 3 Borommaratchachonnani Road, Arun Amarin, Bangkok Noi, Bangkok
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