Job Description :

- Provide customer support and service for the company's SMS delivery platform.
- Assist customers with SMS system configuration, API usage, SMS campaign management, and troubleshooting related issues.
- Design Test Case, Test Scenario, Execute test cases
- Respond to customer inquiries and resolve issues through various channels such as phone, email, live chat, and social media.
- Maintain strong customer relationships by ensuring customer satisfaction and delivering the best possible experience.
- Coordinate with the technical team to resolve issues or provide guidance on service improvements.
- Gather customer feedback and suggestions to help enhance services and products.
- Report system issues or errors encountered in SMS operations to management and relevant teams.

Qualification :

1. Bachelor's degree in a related field.
2. Open to all genders.
3. At least 1-2 years of experience in customer service (experience in the SMS industry or technology field is a plus).
4. Strong communication skills, both verbal and written age between 22 - 30 years old.
5. Understanding of SMS delivery, API usage, or communication services is a plus.
6. Ability to work under pressure and resolve problems efficiently.
7. Responsible for ensuring excellent customer service and support.
8. Willing to work in shifts.